Madrax Purchase Options

After shopping through the broad selection of Madrax bicycle security products, once you are ready to place your order, there are a few ways to go about this and get you closer to finishing your project.

Online Orders

You can place an order directly on our website.

It's as easy as:

Navigate to the desired product page
Make the appropriate product selections like mounting style, finish, tube, etc.
Put in the quantity
Click the Add to Cart Button

If you have additional items you want to add to your cart, you can simply navigate to those products on the website and repeat the process of adding items to your cart.

You can then see the items in your cart and begin the checkout process by clicking the Cart icon in the upper right of the website, and then click Proceed to checkout.

If you're a new customer, you will need to create an account. For existing customers or those who have already signed up on the website, you can use your email address and password to log in to your account, if you're not already signed in.

The next step is to verify your shipping address and options. Click Next.

Add your payment information. We accept American Express, Visa, Mastercard, Discover, JCB, Diners Club, and Maestro for online payments.
Note: Select the checkbox if you want to have the information saved for later use and quicker order placements.

Review the shipping and payment information on the right and when everything meets your satisfaction, click Place Order.

Online ordering is the quickest way to place an order and something you can do on your own. You'll also be sent a confirmation email of the transaction.

The limitations with this purchasing option are for tax-exempt orders or paying with a check. Those will need to be placed with a sales rep.

Order through a Sales Rep

The other option for placing an order is to work with one of our sales reps. When you are ready to place an order, our team will guide you through and make the process as seamless as possible.

You can get a hold of a sales rep in any of the following ways:

Call us at (800) 448-7931 to talk with a sales rep
Email [email protected] and a sales rep will follow up with you within one business day.
Use the contact us form on this website and a sales rep will follow up with you within one business day.
Use the live chat feature (available during regular business hours) on this and most other pages to get connected to a sales rep

After you've provided the sales rep with the necessary information for the products you'd like to purchase, the sales rep will send you a purchase order. We require written confirmation of orders so you would need to sign and return the purchase order for the products to be released for manufacturing.
Note: We can collect information over the phone, but we cannot accept this as a confirmation of the order.

Placing an order with a sales rep is not only limited to tax-exempt and check purchases. If you're more comfortable working with someone on your order, we're more than happy to accommodate you this way.

Payment Methods

We accept three methods of payment.

Credit card
Check
ACH

Credit card

We accept American Express, Visa, Mastercard, Discover, JCB, Diners Club and Maestro. This can be used online or your information can be given to a sales rep to process the order.

We highly recommend not providing any credit card information through the live chat as this is not a secure channel. You can connect with a sales rep through the live chat and express your intention to pay with a credit card. You will then be sent a credit card authorization form you will need to fill out and return via email.

Check

If wishing to pay by check, please contact a sales rep.

Checks should be made out to Graber Manufacturing, Inc.

They can be mailed to:

1080 Uniek Dr.
Waunakee, WI 53597

When paying by check, typically, we will not start manufacturing products you have ordered until we have received the check.

More information about payment terms.

ACH

We can do an ACH payment. You will need to call and speak with a sales rep to set this up.

Payment Terms

To align with your business needs, we try to be flexible with our options for payment. Generally, we offer the following payment terms:

Prepayment
50% down/50% prior to shipping
50% down/50% net 30
Net 30

Prepayment

Prepayment can be done through our website for online orders or with a sales rep. A credit card is needed for online orders and prepayment can be made with a check, credit card, or ACH through a sales rep.

This payment term will ensure your order is put into the manufacturing queue and ships in the least amount of time.

50% Down / 50% Prior to Shipping

You can pay for half of your order to have it immediately added to the manufacturing queue. Once your order is ready to ship, you will be notified, and the second half of the payment will be due before it ships.

This payment term must be done through a sales rep. Online orders are unable to accept partial payments. This can be made with a credit card, check, or ACH.

Note, if paying for the second half of your order with a credit card, a 3% surcharge will be added to the payment.

50% Down / 50% Net 30

Orders placed with a 50% down and 50% net 30 (upon delivery) term are accepted on a case-by-case basis. This will also require a credit application. This can be obtained from a sales rep. Once we have the application, your information will be reviewed, and a determination will be made to extend credit for purchase using these terms.

These payments can be made with a credit card, check, or ACH.

Note, if paying for the second half of your order with a credit card, a 3% surcharge will be added to the payment.

Net 30

Net 30 payment terms are extended again, on a case-by-case basis. You will need to work with a sales rep to provide the information about your order, as well as go through a credit application. This payment can be made with a credit card, check, or ACH.

If paying for your order with a credit card using Net 30 terms, a 3% surcharge will be added to the payment.

How to Get an Order Confirmation

No matter if you purchase online or through a Sales Rep, you will receive a confirmation of the order via email. For online orders, one is automatically generated and sent to you moments after the order has been processed.

With orders through sales reps, after an order has been received, the sales rep will email you a confirmation.

How to Place a Tax-Exempt Order

If your organization is tax-exempt, you will need to place the order with a sales rep. You will need to provide us with your tax-exempt form for us to apply this to the order. We will gladly make this adjustment before your order has been processed.

Tax-exempt status can not be applied online at this time. We strongly suggest not placing an online order if you are tax-exempt. In certain circumstances, this can be credited after an order is placed. But because of the time and resources needed to acquire this credit, it's much more advantageous to have this applied through a sales rep before placing an order.

Quantity Discounts

We do offer quantity discounts. These are also on a case-by-case basis and determined by the number of items being ordered. This order would also need to go through a sales rep. Online orders will not process any quantity discounts.